Delivery Time : (Mon-Fri) 9.00am-5.00pm (within 2 working days upon order placement)
- FLAT RATE SHIPPING
fastest and most reliable method with a flat rate of 10 usd.
• The most detailed
tracking information is provided.
• Due to the mandatory
processing of customs, required taxes and limitations may be applied
in accordance with the national policy.
FAST & RELIABLE DELIVERY, PLEASE CHECK YOUR ORDER.
information must be listed accurately in English. Before and after
placing your order, please double check the address. (But, if it is
necessary to write your local address in your language, please write
both in English and your language)
check the details regarding cleanrance of customs in advance.
Because all customs issues must be addressed by the payee, this will
assist the process of a fast customs clearance.
TRACKING & CONFIRMATION INFORMATION
shipped cargo are not available for tracking until after arriving in
the destination country, and this term will consist of most of the
shipping time. This may result in a waiting period, so please wait
on the country, the shipping information provided is in accordance
with the shipping method and therefore may not be provided at all.
Although this may occur, the delivery will be made properly, so you
do not have to worry.
/ FAILED / RETURNED / LOST / DISCARDED DELIVERIES
strive to do our very best to ensure safe shipping. However, due to
various reasons, delays / failures / returns / lost / disposal of
deliveries as well as other issues may occur.
contact the customs of the according country and the local post
office first for issues regarding delayed / failed / returned / lost
/ discarded deliveries due to encountered issues at customs
quick processing of issues regarding delayed / failed / returned /
lost / discarded deliveries due to inaccurate addresses or the
absence of the recipient at the time of delivery, please contact the
local post office first.
the case of delayed / failed / returned / lost / discarded
deliveries, to ensure safe shipping and fast processing, we may make
a few requests. Failure to cooperate may cause problems and
liabilities will be attributable to the recipient.
international shipping, delivery may be delayed due to certain
circumstances. This is due to a matter of international logistics
conditions and the responsible carrier so we apologize for the
delay, but please be patient.
circumstances that have not been listed may occur, resulting in
delayed / failed / returned / lost / discarded deliveries. We will
strive to assist to the best of our abilities, but it is not
respect each country’s import policy.
countries may restrict the import of cosmetics depending on their
policies, and any problems that may occur are the responsibility of
the recipient. Please contact the customs in advance to ensure safe
on the customs & tax policy, additional taxes and fees may
occur. This is in accordance with applicable national policies, so
please contact the appropriate country’s customs for any queries
and follow their requests. If not in settled, any problems and
issues that may rise are attributable to the recipient.
you need additional documents for customs clearance, we will strive
to assist to the best of our abilities, but it is not guaranteed.
USING A SHIPPING AGENCY
using a shipping agency, any problems that occur are responsible by
the shipping agency and attributable to the recipient. Please be sure
to use an actual residence address for ensured delivery.
RETURN SHIPPING AND PROCESSING
will pay the delivery charge about the return only If you request a
return . (Example : When we have to check the condition of damaged
item, when we have to get the product that was wrongly delivered).
In other cases a return postage fee will apply to you.
Provide us with specific reasons through firstname.lastname@example.org
After checking the reasons, please return the package by using
normal international registered mail
CANCEL / CHANGE / REFUND ORDER
the confirmation of your order, Cancel is only
possible before the product is shipped from the company. After it is
delivered , it’s possible to Return the product only within 14 days in order to get a Refund. Also we
can't help you Cancel / Change / Refund your order if the products are used.