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We understand that our policies are quite different. However, we find that the great value of our product offerings outweigh the need for a liberal return policy. We accepts returns of new, unused, untested items that are sold sealed ONLY. Sold unsealed products are FINAL SALE. This does mean that the vast majority of products sold on cosmetic dream are FINAL SALE. In order for us to keep our prices and shipping as low as possible, as well as bring you the best possible beauty lines all in one convenient place, we are absolutely not able to accept returns on used product or sold unsealed product. Please DO NOT send back any used/tested product as we will simply dispose of it. Products sent back to us that do not qualify for refund will be disposed of.
All product returns must be sent back to us post marked no later than 14 days from shipment date of your order to you. PLEASE NOTE: We do not have an exchange process. We do not exchange any item for a different item due to programming limitations. Shipping is non refundable.
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind.
PROCEDURE: When returning products purchased from us that you feel
are defective please note it is up to our discretion to deem them
unsatisfactory. If unsatisfactory, a full refund and return shipping
via first class mail will be made to your initially charged account.
If the products are deemed good, the refund will not be made as
used/tested/unsealed items are non refundable. Those items will be
disposed of OR reshipped to you at your expense. We regret this
statement must be made to prevent tested items from being returned
that a buyer may simply not like.
When returning, please make sure your parcel contains the following information:
1. Order number must be on the outside of the package. Simply hand write "Order number -----".
(FOR DAMAGED ITEMS: 2. If it is determined that you have initially received a defective item, first class shipping for sending the item back to us will be refunded to you and no shipping will be charged upon reshipment of exchanged item.)